There is a $0.50 minimum purchase for on-street parking. The minimum purchase in parkade and surface lots is equal to the 30-minute rate of that lot or parkade.

Rates are displayed on the pay machines and vary based on time of day and pricing area.

To reduce paper, ParkPlus System machines only produce a receipt by request. You may request a receipt at the end of your transaction.

If you didn’t receive a receipt, you may request a copy by emailing parkplus@calgary.ca with the following information:

• Date of transaction
• Licence plate number
• Amount of transaction
• Machine ID (found at the top right of the pay machine)
• Payment type (i.e. coin or the first and last 4 digits of the payment card used)
• Contact information

We will need at least two hours from the transaction time to process the request, as we do not have real time access to payments. Our Customer Service Representatives will verify the transaction and provide a receipt within 48 hours.

You can request a refund via an email. We will need the following details:

• Date and time of transaction
• How you paid: by app, ParkPlus account, VPM, or Pay Machine
• Pay machine ID or Zone number, or approximate location
• Licence plate number
• Contact name
• Contact phone number
• Amount of transaction (please attach a receipt, if possible)
• Payment type
  
• First and last 4 digits of card used
• Reason for the refund

You can also fill out a Customer Refund form and email it to parkplus@calgary.ca.

We can only process refunds on requests we receive within one month of the ParkPlus transaction date. We provide refunds of less than $5 as a ParkPlus account credit. We will return refunds of more than $5 via a credit card refund or ParkPlus account credit. We are unable to issue cheques for parking payment refunds.

We will not process refunds for the following situations:

• Forgetting to end a parking session
• Starting a parking session in error or starting multiple overlapping sessions